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DOI Prefix 10.20431 |
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Journal Policies
Citizens' Judgment on Local Government Performance in Delivering Agricultural Services in Three Cities of Misamis Occidental, Philippines
Grace Valencia Villanueva1,2, Yunalyn Labajo Villantes3*, Goldah Grace, Dela Pe�a-Sultan1, Jersam Caylaluad Calago1, Aser Labor Cambangay4
2. Faculty, Graduate School, Misamis University, H.T. Feliciano St, Ozamiz City, 7200 Misamis Occidental, Philippines.
3. Faculty, Natural Science Department, College of Arts and Sciences, Misamis University, H.T. Feliciano St,Ozamiz City, 7200 Misamis Occidental, Philippines.
4. Dean, College of Agriculture and Forestry, Misamis University, H.T. Feliciano St, Ozamiz City, 7200 Misamis Occidental, Philippines.
Citation : Yunalyn Labajo Villantes,et.al., Citizens' Judgment on Local Government Performance in Delivering Agricultural Services in Three Cities of Misamis Occidental, Philippines International Journal of Humanities Social Sciences and Education 2019, 6(2) : 22-28.
In the Philippines, all local government units are mandated to provide responsive and effective public services. The agricultural services address the food security and nutrition issues in the country. This study determined the awareness, availment, and satisfaction of citizens on agricultural services provided by the local government unit of Ozamiz, Oroquieta and Tangub cities in Misamis Occidental. This utilized a descriptive survey using Citizen Satisfaction Index System, a client perception-based performance assessment. There were 150 respondents (per LGU) selected through multi-stage probability random sampling. Results revealed that citizens in Oroquieta had low awareness in agricultural services while Ozamiz and Tangub had very low awareness. Those who were aware of the services in Ozamiz and Tangub had low availment and fair satisfaction only. Majority of the citizens had high needs and described agricultural services and programs as highly relevant. Gathered data can strengthen the policies and programs of LGUs for development and will strongly drive citizen satisfaction.