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  DOI Prefix   10.20431


 

International Journal of Managerial Studies and Research
Volume 2, Issue 6, 2014, Page No: 63-68

Feedback: Tool of Staff Performance Evaluation Case Study: Institute of Assistance

Pereyra Quiroz Claudia Jazmin 1, Garcia Lopez Fabiola 1, Claudia N. Rodriguez Bernabe 2, Valle Canales Jorge Javier 1, Quiroz Karla Jacqueline 2, Arturo Gonzalez Torres 3

1.Universidad Insurgentes, plantel Tlahuac Distrito, Federal, Mexico
2.Universidad Autonoma de Mexico Distrito, Federal, Mexico
3.Instituto Tecnologico de Tlahuac II Distrito, Federal, Mexico

Citation : Pereyra Quiroz Claudia Jazmin, Garcia Lopez Fabiola, et. al., Feedback: Tool of Staff Performance Evaluation Case Study: Institute of Assistance International Journal of Managerial Studies and Research 2014 , 2(6) : 63-68

Abstract

The changes that cut across companies and institutions to private and governmental levels each day depend highly trained in high-ranking positions for optimal coordination, operation and monitoring of actions that result in a positive impact. Therefore, the aim of the study was to evaluate staff performance using the methodology Feedback. The results obtained allowed to identify areas for improvement in the skills of effective communication, results orientation and customer service. The interpretation of results based on the overall final grades (higher scores to 86.3) reached a level of outstanding positions to Director, Coordinator, JUD 2 and 3. Yet JUD for position 1, the score was low with a rating of 63.2


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