The purpose of the study was to find out the role of multimedia in Open and Distance Learning (ODL) in Zimbabwe and Zimbabwe Open University was the site of the study. The study was a descriptive survey that employed questionnaires to solicit data from members of staff selected randomly from three regional centres. Out of a hundred and twenty staff members fifty were selected into the sample. In each regional centre, participants from all sections of the region, the registry, accounts, academic staff, modules office and assignments office were conveniently selected. Major findings indicated that ZOU is making concerted efforts in equipping and educating its staff on ICT. ZOU even went further by partnering with ICT service providers in ensuring that its staff gets ICT gadgets like computers, laptops or IPods. However, internet connectivity was found to be a major drawback, as some regional and district centres are not connected. The paper recommended that ZOU management should increase the number of ICT technical personnel, and increasing access to the internet by installing of more internet service points in the regions